FAQs
General Questions
What types of jewellery do you offer?
We offer a wide range of jewellery, including rings, necklaces, earrings, and bracelets in gold and lab-grown
diamonds.
Where are you located?
Our showroom is located in Office# 303, Shamma Plaza 3, Al Sitmi Street, Gold Souk Ext Deira, Dubai, U.A.E. We also offer online shopping and delivery within UAE.
Do you have a physical store?
Yes, you can visit our store at Office# 303, Shamma Plaza 3, Al Sitmi Street, Gold Souk Ext Deira, Dubai, U.A.E. to explore our collection in person.
Gold Jewellery FAQs
What types of gold jewellery do you sell?
We offer 18K gold jewellery, available in yellow, white, and rose gold finishes.
How do I care for my gold jewellery?
To maintain the shine, store your gold jewellery in a soft pouch, avoid contact with chemicals, and clean it
with a soft cloth.
Lab-Grown Diamonds FAQs
What are lab-grown diamonds?
Lab-grown diamonds are real diamonds created in a controlled environment, identical in appearance,
composition, and durability to natural diamonds.
Are lab-grown diamonds certified?
Yes, all our lab-grown diamonds come with certification from recognized gemological labs, ensuring quality
and authenticity.
How are lab-grown diamonds different from natural diamonds?
Lab-grown diamonds have the same physical, chemical, and optical properties as mined diamonds but are
more eco-friendly and affordable
Orders & Payments
What payment methods do you accept?
We accept credit/debit cards and bank transfers
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number to monitor your delivery.
Returns, Exchanges & Warranty
What is your return policy?
Gold Jewellery: We offer a 2-day return policy for unused gold jewellery in its original packaging and condition.
Lab-Grown Diamond Jewellery: Returns are not accepted, but you can exchange your item within 7 days.
Can I exchange an item after purchase?
Gold Jewellery: Exchange is allowed within 7 days from the date of purchase.
Lab-Grown Diamond Jewellery: Can only be exchanged within 7 days, but not returned.
What if my jewellery gets damaged?
We provide repair and maintenance services for damaged jewellery. Charges may apply based on the level
of damage.
How should I store my jewellery?
Store your jewellery in a soft, dry place, away from direct sunlight and chemicals.
Can I wear my jewellery daily?
Yes, but avoid exposure to harsh chemicals, perfumes, and water to maintain its shine and durability.
Do you provide jewellery cleaning services?
Yes, we offer professional jewellery cleaning and polishing services.
Contact & Support
How can I contact customer support?
You can reach us via:
WhatsApp: +971 58 535 3501
Email: support@ijewellery.ae
Phone: +971 4 228 5501
