FAQs

All orders placed on the Daniella Draper website are confirmed with an email and if relevant, with a telephone call. If you haven't received an order confirmation email, please get in touch with us at customerservice@danielladraper.com. All orders placed on the website are subject to acceptance and availability, we reserve the right to decline any order. Payment must be accepted and the billing address verified before we can dispatch any item.

All Bespoke commissions, personalised made to order jewellery or jewellery altered upon a customer request is exempt from our refund and exchanges policy.

If you need to amend any other items in your order, please contact us to see if we can help with your request. Unfortunately, we cannot cancel or amend the order once an item has been marked as processing.

All items will be sent to you in a Daniella Draper branded packaging, including a gift box and reusable jewellery pouch. All our packaging is responsibly sourced from audited suppliers and made from sustainable materials.

To make your purchase kinder to the planet, please select the 'Add Eco-packaging' option at checkout.

Whilst we make every effort to ensure your item is presented to you at a high standard, we cannot be held responsible for the condition in which you receive your package.

As all products are made to order, we aim to dispatch between 3-5 working days from receiving your order.

Please e-mail us if you need your order for a certain date or special occasion.

For UK deliveries, we attempt to deliver within 7 working days but please note that all made to order items may take longer. For all other countries outside the UK, we aim to achieve delivery within 3 weeks from the order date.

Should you need an item for a certain date, please e-mail us to discuss your requirements further.

We use the luxury delivery carrier DPD for all deliveries. All packages are covered by DPD insurance and will need to be signed for on receipt. You will receive your one hour window on the day of delivery once the driver has scanned all the parcels onto the van, usually by 12 noon.

If your not going to be in, you can check what options are available by visiting the DPD Site.

For all orders that are shipped outside the UK, we will complete the relevant customs declaration forms. However, we cannot be held responsible for delays to delivery for items held up in customs. All services require a signature at their destination and are covered by DPD insurance.