What is investment gold and do I have to pay VAT on it?

Investment gold is gold of a purity not less than 995 thousandths that is in the form of a bar, or a wafer, of a weight accepted by the bullion markets or a gold coin minted after the year 1800 of a purity not less than 900 thousandths and has been or is classed as legal tender in its country of origin. The gold metal content in Investment gold bars or coins are not subject to VAT or any other Tax in the U.A.E., but the small manufacturing or fashion charges associated with the production of minted bars, wafers or bullion coins is subject to VAT at 5%. We are obliged to collect this small VAT charge from our customers on behalf of Dubai customs authorities.

Do you ship internationally?

We can only deliver bullion to customers who are permanently resident in the U.A.E. If you are visiting Dubai you can order and collect in person from our offices once payment has cleared, and you have provided any proof of funds that we may require. Please call the office direct if you are unsure of any aspect of this.

Is now a good time to buy gold or silver?

As we are not financially regulated, we cannot advise on when you should purchase or even sell. Bullion dealers are not required to be regulated by the U.A.E. Authorities. If you are planning to invest a large amount of funds, we always advise our customers to consult with a financial advisor to determine what investment is best suited for your financial goals and risk tolerance.

Can I sell my bullion to you?

Yes, if you would like to sell your bullion, please get in touch and we will guide you through the process which is quick, easy and secure.

You can also sell most forms of unwanted gold, platinum or silver jewellery through our sister company at sellgold.ae at the most competitive rates in the U.A.E.

What happens to the personal information that I give to you?

We assure all our valued customers that any personal details are protected and securely held on password protected computers and only the information required to fulfil your order or that personal information we are required to keep by the U.A.E authorities is securely stored. See terms and conditions.

What happens if I change my mind after placing an order?

By submitting an order you are agreeing to buy at the specified price. If you cancel the transaction before delivery or collection we will charge you a fee of 150 AED plus a sum equivalent to any loss of value of the ordered item(s) due to fluctuations in the market price of the precious metal concerned. Please see our market loss policy in our terms and conditions

Is there any tax to pay when buying gold or silver?

The Gold or Silver metal content in Investment gold or silver bars or coins are not subject to VAT or any other Tax in the U.A.E., but the small manufacturing or fashion charges associated with the production of minted bars, wafers, cast bars or bullion coins is subject to VAT at 5%. We are obliged to collect this small VAT charge from our customers on behalf of Dubai customs authorities.

If I buy online, how can I be sure you are sending real gold or silver?

All of our bullion products are purchased by us directly from the manufacturers, so you can be assured that you are buying real Gold and Silver when shopping with iGold. Kuber Jewellery LLC owns and operates the website iGold.ae. We have been in business for over 30 years in Dubai U.A.E. and we have an excellent reputation in the industry. We are also long term members of the Dubai Jewellery Group, our membership can be checked here. We are listed as Kuber Jewellery LLC.

Do you accept credit/debit card payments?

To offer the most competitive rates on all our bullion products we currently only accept payment direct to our bank account or over the counter at our office to a max of 50,000 Aed in Cash, subject to certain conditions explained above. Unfortunately we do not currently accept card payments but this is something we are looking to offer in the near future.

Why do I need to register an account before I can buy bullion from you?

We always aim to provide a fast, reliable and efficient service to our valued customers based on a process that is secure, trackable and transparent. Due to the high value of many of our transactions we need to be sure of the identities of our customers. An individual customer registration and account is therefore necessary to allow us to fulfil these requirements. These requirements are requirements we need to fulfil to account for our obligations as a company to the U.A.E. Authorities. You may wish to find more information here and you can register for an account here